At diorph, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and the rights you have over your own data as a Filipino player.
diorph collects your personal information to operate your gaming account, process payments via GCash and Philippine banks, verify your identity, and keep your account secure. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting our support team. This policy is fully compliant with the Data Privacy Act of 2012 (Republic Act No. 10173).
diorph ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access and use the diorph online gaming platform at diorph.app. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal information collected through the diorph website, mobile platform, customer support channels, and any other services we provide. By registering for a diorph account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.
diorph acts as the Personal Information Controller (PIC) with respect to the personal data you provide. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently, and that it is kept secure at all times.
diorph collects personal information that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of information we collect are described below.
When you register for a diorph account or interact with our platform, you may provide us with the following information:
When you access and use the diorph platform, we automatically collect certain technical and behavioral information, including:
We may receive information about you from third-party sources, including:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, government ID | Account verification, KYC compliance |
| Contact Data | Email, mobile number, address | Account management, support, notifications |
| Financial Data | GCash number, bank account, transaction history | Deposits, withdrawals, payment processing |
| Technical Data | IP address, device info, browser type | Security, fraud prevention, platform optimization |
| Usage Data | Game history, session logs, betting patterns | Responsible gaming monitoring, service improvement |
| Communications Data | Support tickets, chat logs, emails | Customer service, dispute resolution |
diorph uses the personal information we collect for the following purposes:
We use your personal information to create and manage your diorph account, verify your identity and age (21+ requirement), process deposits and withdrawals through GCash, PayMaya, and Philippine banks, provide access to our gaming catalog including slots, live casino, bingo, and sports betting, and deliver customer support services in English and Tagalog.
As an online gaming platform serving Filipino players, diorph is subject to various legal and regulatory obligations. We use your personal information to comply with Know Your Customer (KYC) requirements, anti-money laundering (AML) regulations, responsible gaming obligations, and any other applicable Philippine laws and regulations. This includes verifying that you are not on any self-exclusion list and that you meet the minimum age requirement of 21 years.
We process your personal information to detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other illegal or prohibited activities on the diorph platform. This includes monitoring betting patterns, transaction histories, and login activity for signs of suspicious behavior.
diorph uses your gaming activity data to monitor for signs of problem gambling behavior, enforce deposit limits and session time limits you have set, and reach out proactively if we identify patterns that suggest you may need support. Your wellbeing as a player is a priority, and data processing for responsible gaming purposes is in your best interest.
With your consent, we may use your contact information to send you promotional offers, bonus notifications, game updates, and other marketing communications relevant to your interests as a diorph player. You may opt out of marketing communications at any time by contacting customer support or updating your account notification preferences.
We analyze aggregated and anonymized usage data to understand how players interact with the diorph platform, identify areas for improvement, optimize game performance, and develop new features and services that better serve Filipino players.
Under the Data Privacy Act of 2012 (RA 10173), diorph processes your personal information on the following legal bases:
diorph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and AML screening services. All service providers are contractually bound to process your data only as instructed by diorph and to maintain appropriate security measures.
We may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, or courts when required to do so by applicable Philippine law, court order, or legal process. This includes disclosures to the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other relevant Philippine authorities.
In the event of a merger, acquisition, restructuring, or sale of all or part of diorph's business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.
diorph will never sell your personal data to advertisers, data brokers, or any other third party for commercial purposes. Your information is used solely to operate your account, comply with legal obligations, and improve your gaming experience on the diorph platform.
diorph uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and gather analytics data. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the diorph platform. For more information on managing cookies, refer to your browser's help documentation.
diorph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:
When personal data is no longer required for any of the above purposes, diorph will securely delete or anonymize it in accordance with our data disposal procedures.
diorph implements robust technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your diorph account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
As a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by diorph:
You have the right to request a copy of the personal information diorph holds about you, including information on how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You can update basic account details directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer (DPO) through our customer support channels. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request to ensure the security of your personal data.
The diorph platform is strictly intended for adults aged twenty-one (21) years and older. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you are not permitted to register for or use the diorph platform under any circumstances.
If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that your child has registered for a diorph account, please contact our customer support team immediately so we can take appropriate action.
diorph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will notify you by posting a prominent notice on the diorph website and, where appropriate, by sending a notification to your registered email address.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the diorph platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way diorph handles your personal information, please contact our Data Protection Officer (DPO) or customer support team:
If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.
diorph is committed to being transparent about how we use your personal data and to giving you meaningful control over your information. We process your data only for legitimate purposes, keep it secure, and never sell it to third parties. Your trust is the foundation of everything we do, and we take our responsibilities as a Personal Information Controller under RA 10173 seriously.
Six core principles that guide how diorph handles your personal data every single day.
All data transmitted between your device and diorph is protected with SSL/TLS encryption. Sensitive stored data uses AES-256 encryption standards.
diorph will never sell, rent, or trade your personal information to advertisers or data brokers. Your data stays within our platform ecosystem only.
Our data practices fully comply with the Data Privacy Act of 2012 and the guidelines of the National Privacy Commission of the Philippines.
Access, correct, or request deletion of your data at any time. Our DPO responds to all data privacy requests within 15 business days.
We collect only the personal information that is strictly necessary to operate your account, process payments, and comply with Philippine regulations.
Your gaming activity data is monitored to protect your wellbeing — not to exploit it. We use it to enforce limits and identify players who may need support.
Your privacy is protected, your data is secure, and your rights are respected. Join thousands of Filipino players who trust diorph for a safe and fair gaming experience. Must be 21 or older to register.
Create Your Account